Terms of Service

Last updated: 2026-05-22 · Plain-English version

1 · Account eligibility

• You must be 18 years or older to create an account.
• You must provide an accurate, working email address.
• One person per account. The Forever Family Keepsake lets you invite family members under their own accounts.

2 · Pricing (one-time, not a subscription)

• Free: write and preview one gift, no payment required.
• Gift — $29 one-time: one complete gift, any delivery date, guaranteed delivery.
• Gift + Song — $39 one-time: adds an AI song to share now.
• Open-When Set — $49 one-time: five letters delivered on triggers or dates.
• Hardcover Keepsake Book — $89 one-time: shipping is not included.
• Forever Family Keepsake — $129 one-time: unlimited gifts, an annual book credit, and a family tree.
• No subscriptions, no auto-renewal, no monthly quotas. You pay once per gift.
• 14-day money-back guarantee (before a gift is delivered), no questions asked.
• All prices in USD. We display CAD-equivalent to Canadian users. Sales tax is added at checkout where applicable.

3 · Content acceptance policy

Acceptable content

• Voice recordings (your voice, your family's voice, with their consent)
• Photos (yours and your family's, with consent of anyone depicted)
• Personal text, letters, and stories
• Short videos
• Family relationship metadata (parent, sibling, etc.)

Refused content (we will remove it and may terminate the account)

• Medical records or health data (HIPAA territory)
• Banking or financial documents (GLBA territory)
• Government identification (passport, SSN, driver's license scans)
• Notarized or legally-binding documents
• Wills, trusts, or estate planning documents
• Cryptocurrency keys or wallet data
• CSAM (illegal everywhere)
• Content depicting third-party people without their consent
• Hate speech, harassment, or threats

4 · Intellectual property

• You retain all ownership of the content you upload.
• You grant Fablely a limited license to: store, encrypt, transmit on your behalf, generate transcripts from your audio, and render your content into hardcover books that you order.
• We do not claim ownership. We do not sublicense your content. We do not train AI on your content.
• Fablely's brand, design, code, and AI prompts remain our intellectual property.

5 · Acceptable use

• Personal and family use only.
• No commercial reselling of Fablely-generated content without a separate agreement.
• No API abuse, scraping, or unauthorized automation.
• No attempts to access other users' data.
• No bypassing payment, rate limits, or security controls.

6 · Privacy reference

See /privacy for the full Privacy Policy. Key commitments:

• AES-256 encryption at rest
• No data sale, ever
• One-click export anytime

7 · Cancellation and refunds

• Gifts are one-time purchases — there is no subscription to cancel and no auto-renewal.
• You can edit or cancel a scheduled gift yourself any time before it is delivered.
• 14-day money-back guarantee (before the gift is delivered), no questions asked.
• Email hello@fablely.ai for any refund or help — replies within 24 hours.

8 · 30-day wind-down clause (NOT insurance)

If Fablely ceases operations under our control, we commit to:

• (a) 30 days of advance notice via the email on file
• (b) Continued read-only access to your archive during the wind-down period
• (c) A downloadable FVAF archive of all your data via the export endpoint

No financial guarantee. In the event of involuntary cessation (bankruptcy, founder incapacitation, regulatory action), the commitments above may become impossible to fulfill. This is why we strongly encourage every user to print at least one hardcover book — your physical copy is the only Fablely-independent backup that survives any outcome.

The FVAF archive format is open and documented on GitHub, so a third-party reader can always open your exported data.

9 · One-time purchases

Fablely gifts (and the Forever Family Keepsake) are one-time consumer purchases of a digital service and optional printed goods. They are:

• NOT a subscription (no recurring charges, no auto-renewal)
• NOT a security, equity, revenue share, or investment
• NOT covered by SIPC, FDIC, or any consumer-protection insurance

You pay once for each gift you choose to send. The Forever Family Keepsake is a one-time purchase that includes unlimited gifts, an annual hardcover-book credit, and a family tree for the life of your account.

10 · Disclaimers

• We make no warranty of fitness, merchantability, or non-infringement beyond what is required by law.
• The service is provided "as is," except for the explicit commitments in these Terms.
• We are not a financial advisor, legal advisor, medical advisor, or tax advisor.
• We do not provide estate planning — see your attorney.
• We do not provide medical record management — see your doctor.
• We do not provide banking — see your bank.

11 · Limitation of liability

• Liability is capped at amounts you paid Fablely in the prior 12 months (standard SaaS clause).
• No liability for consequential, incidental, special, or punitive damages.
• Some non-waivable rights may apply under your state law; nothing here overrides those.

12 · Governing law

• Wyoming, USA (the LLC's formation state) governs these Terms.
• US users: disputes can go to small claims court in your state, or arbitration in Wyoming for larger claims.
• Canadian users: Wyoming law applies; small claims rights are preserved.

13 · Changes to these terms

• We provide 30-day email notice for material changes.
• Continued use of the service after the notice period counts as acceptance.

14 · Heir designation (operational, not legal)

• The Settings page lets you designate one trusted heir email. If your account is inactive for 24 consecutive months, we attempt to contact the heir so they can monitor and acknowledge your remaining capsules' scheduled deliveries.
• This is an operational continuity feature, not a testamentary instrument. It does not create a will, trust, power of attorney, or any legally enforceable transfer of property or rights. For estate planning, consult a licensed attorney.
• The heir is granted read-only visibility into capsules you had already scheduled at the time of inactivity. They cannot create new capsules, edit existing ones, change unlock dates, modify recipients, or download the underlying media. Ownership of the data does not transfer. The account terminates and data is purged according to the Privacy Policy's data-lifecycle cascade (see /privacy §6).
• v1 caveat: the automatic 24-month-inactivity detection cron arrives in v2 (Q4 2026). Until then, if an heir-trigger event occurs, contact hello@fablely.ai directly for manual handling.

15 · Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision is severable from these Terms and the remaining provisions continue in full force and effect.

16 · Entire agreement

These Terms, together with our Privacy Policy and any specific terms presented at the point of purchase (e.g., a gift purchase confirmation), constitute the entire agreement between you and Northbright Labs LLC concerning the Fablely service. They supersede any prior agreements, communications, or representations.

17 · No waiver

Our failure or delay in enforcing any right or provision of these Terms does not waive that right or provision. A waiver of any provision is effective only if in writing and signed by us.

18 · Force majeure

Fablely is not liable for any failure or delay in performance caused by events outside our reasonable control, including (without limitation) acts of God, natural disasters, internet or infrastructure outages, third-party provider failures (Vercel, Supabase, Resend, Cloudflare, Anthropic), cyberattacks, governmental action, war, terrorism, or pandemic-related disruptions. We will use reasonable efforts to notify you and restore service.

19 · Assignment

You may not assign or transfer these Terms or your Fablely account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, subject to the 30-day wind-down notice obligation in Section 8.

20 · Contact

• General: hello@fablely.ai
• Privacy-specific: privacy@fablely.ai
• Content abuse or content of non-consenting people: hello@fablely.ai (48h response window)
• California CCPA / state-law requests: see Privacy §13
• Physical mail: Northbright Labs LLC, 5830 E 2nd St, Ste 7000 #35863, Casper, WY 82609, USA (registered-agent forwarding address — email above is faster for time-sensitive matters)